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Operations Specialist

This is an exciting opportunity to get your foot in the door at a fast growing startup.  As a startup we offer top candidates the opportunity to take on marketing, customer support, partner training, problem solving, quality control, and other challenges while looking for ways to continuously improve how we do business.  Convoy is one of the fastest-growing tech startups in Seattle, transforming the $800B trucking industry. We are hiring highly talented and motivated individuals who will play a critical role in developing and enabling Convoy's operations. 

website: www.convoy.com

Responsibilities:

  • Monitor quality metrics of Convoy’s partner carriers and drivers
  • Train carriers and drivers on how to use the product, improve their performance, and grow their businesses with Convoy
  • Ensure that shipments are executed according to customer specifications
  • Track product use and product performance, and work with our product and engineering team to make improvements that help us serve and delight our customers.


The ideal candidate will have:

  • Strong work ethic
  • Attention to detail
  • Willingness to learn and take direction
  • Experience working with customers over the phone
  • Ability to relate to, and build trust with, carriers and truck drivers
  • Outstanding judgment
  • A positive, proactive attitude
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